Pre-packaged customer support portal built on the ServiceNow CSM platform, intended for large software enterprises with multiple product lines. The leadership team from a previous project utilized their collective learnings to create a new product which would address a gap in the market. Highly customized UI was created with its own branding to set the product apart from other "plug and play" implementation accelerators.
My Role
Case study & business profile development
Persona development based on insights gained through previous project
Defining information architecture
Applying usability heuristics
UX/UI wireframing & prototyping
Results
Better visualization of customer experience during demos
