Built on the Salesforce and GrantSmith platforms, this global nonprofit required a solution to a complex problem; a universally intuitive portal for grant management. Key objectives were confidentiality due to applicants who may belong to politically vulnerable groups, accessibility and inclusion from a WCAG and cultural perspective, and an intuitive experience for both grantees and staff while working with a very complex and rigorous approval system — often on an unpredictable selection of devices and user touchpoints.
My Role
Requirements gathering
UX/UI wireframing & prototyping
Regularly occurring demos with internal and external collaborators
Leading a team of designers in building an efficient design system
Liaising with tech leads and subject matter experts to ensure product feasibility
Putting together documentation for development and future maintenance
Results
Successfully collaborated with client communications team to implement strict brand standards
Created seamless grantee & staff experiences
Worked within the confines of the Salesforce and GrantSmith platforms to solve unique and challenging problems
